Welcome to Simple Studios! We are delighted to assist you in creating a unique and tailored space for your photography needs. To ensure a smooth and satisfying experience, please take a moment to review our service policy.
Complete Studio Design
1. Consultation and Design Phase
1.1 Initial Consultation:
We offer a complimentary initial consultation to understand your requirements, preferences, and budget.
During this phase, we encourage open communication to address any questions or concerns.
1.2 Design Proposal:
Following the consultation, we will provide you with a detailed design proposal, including equipment recommendations and an estimated cost breakdown.
Up to two (2) rounds of modifications to the proposal are included based on your feedback. Additional design revisions requested after this point will be subject to a $250.00 design modification fee per revision.
2. Project Confirmation and Scheduling
2.1 Contract Agreement:
Upon design approval, we will finalize the equipment needed and schedule your install.
The contract needs to be signed and payment made for studio design and equipment to confirm the agreement and start the studio build process.
2.2 Scheduling:
Project commencement will be scheduled based on mutual availability and agreement.
Any changes to the schedule will be communicated promptly, with reasons provided.
3. Installation
3.1 Installation Assistance:
Our skilled team will provide a scaled and dimensioned drawing for your installation contractor.
We will schedule a Zoom call to assist with any questions your contractor may have.
Our team will coordinate with you to address any unforeseen challenges promptly.
3.2 Site Readiness & Cleanliness:
Simple Studios will only begin physical installation after all construction, remodeling, and professional cleaning services are entirely complete. This includes, but is not limited to, the completion of all ceilings, lights, wall paint, flooring, and electrical work. Additionally, operational electrical outlets and an available restroom must be provided on-site.
The designated photo room must be fully cleared of all active tradespeople, construction debris, and dust prior to our scheduled arrival. Because fine dust and construction debris can severely damage delicate photographic equipment and compromise the integrity of the installation, this clean environment must be strictly maintained.
If our installation team arrives and determines the space is incomplete, unclean, or not ready for immediate installation, a $2,500.00 Site-Readiness & Rescheduling Fee plus any affected travel expenses (including, but not limited to, non-refundable airline change fees, hotel cancellation penalties, vehicle rentals, and team per diem costs) will be automatically billed to the Customer's account. Furthermore, the installation will be delayed and rescheduled subject to the next available opening in our schedule.
If the installation team is requested to wait on-site due to minor delays or incomplete site preparations on the day of arrival, a standby fee of $150.00 per hour will apply.
To avoid these fees and expenses, the Customer must provide Simple Studios with no less than three (3) weeks' advance written notice if construction, utility, or cleaning timelines are delayed and the installation date needs to be rescheduled.
4. Quality Assurance and Testing
4.1 Testing and Training:
Operational testing of equipment will be carried out, and any necessary training on the use of specialized equipment will be provided via Zoom.
Training will be scheduled for 1hr. via Zoom with at least one “decision maker” available.
Please have available: iPad charged and Zoom app installed for logging into the call.
Please have available: Staff member available to hold the iPad during the call.
Please have available: Staff member as patient model during call.
5. Client Satisfaction and Feedback
5.1 Client Feedback:
Your satisfaction is our priority. We encourage you to provide feedback on the completed project to help us continuously improve our services.
Any concerns or issues will be addressed promptly and professionally.
6. Warranty and Support
6.1 Warranty Period:
Our installations are covered by a 5 year warranty for any hardware defects. Consumables are not covered under warranty.
Electronics are covered under manufactures warranty.
During the warranty period, we will address any defects or issues arising from our workmanship.
6.2 Ongoing Support:
We are committed to providing ongoing support for any questions, maintenance needs, or future upgrades.
Return Policy
At Simple Studios, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
For any questions or concerns regarding returns, please contact our customer service team at support@simplestudios.pro or 888-264-4991.
1. Cancellation Policy:
Orders can be canceled within 24 hours of purchase without stated fees below.
Orders canceled after 10 days are subject to a design and procurement fee of $2,500 per location.
2. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will arrange for a replacement item. If a replacement is impossible, a refund for that specific item will be issued. Damage to individual items does not waive the design and procurement fees outlined in Section 7.
3. Eligibility for Returns:
Items must be in original shipping boxes, unused and in the same condition that you received them.
The return must be initiated within 15 days of the purchase date.
Original proof of purchase, such as a receipt or order confirmation, is required for all returns.
4. Non-Returnable Items:
Personalized or customized items such as Patient Positioning Stickers, Custom Backdrops, or customized Camera cart, Balance Pro or Wall Mounted systems.
New Construction Consultations.
DSLR/Mirrorless Camera Consultations.
iPad Photography Consultations.
Instructional PDF downloads.
Instructional video downloads.
5. Return Process:
To initiate a return, please contact our customer service team at support@simplestudios.pro or 888-264-4991 with your order number and details of the item you wish to return.
Once your return request is approved, you will receive instructions on how to return the item.
6. Shipping Costs:
Customers are responsible for the shipping cost to and from, for the returned items unless the return is due to an error on our part or a defective product.
7. Refund Processing:
Refunds will be processed within 5 business days of receiving the returned item.
All products must be in original unopened boxes and packaging.
The refund will be issued to the original method of payment.
Refunds will be issued, minus a design and procurement fee of $2,500 per location.
8. Exchanges:
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
9. Policy Changes:
Simple Studios reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for changes..
Thank you for choosing Simple Studios. We look forward to creating a studio space that exceeds your expectations!
Simple Studios
Construction Consultation Agreement
Fee: $2,500.00 (Non-Refundable upon payment and project initiation)
*Add 3% for Credit Card payments
Scope of Services Provided:
Simple Studios, LLC will provide a comprehensive custom photo studio design tailored to the specific dimensions and physical space provided by the Customer at the time of signing. Deliverables include:
Scaled Drawings: Plan view and elevation view scaled layout drawings of the designated photographic space.
Utility & Structural Recommendations: Optimal placement layouts for strobe light outlets, camera carts, structural background materials, wall color specifications, and functional door swing direction.
Equipment Integration: General photographic hardware and structural equipment layout mapping.
Terms & Constraints:
Dimension Lock: Design layouts are built strictly around the initial measurements provided by the Customer. Any structural modifications, changes to the room selection, or dimensional changes requested by the Customer after work has commenced will require a new consultation agreement and fee.
Revision Limits: The consultation fee includes up to three (3) rounds of minor adjustments to the submitted drawings. Subsequent revisions or design alterations will be billed at a rate of $250.00 per revision.
Contractor Disclaimer: Simple Studios provides design placement and functional workflow recommendations only. All drawings must be reviewed, verified, and executed by the Customer's licensed contractor to ensure compliance with local building codes, structural engineering, and electrical regulations.
Consultation Fee Credit: To support your studio build, Simple Studios will apply 100% of the paid $2,500.00 Construction Consultation Fee as a direct credit toward the final purchase price of a complete Simple Studios equipment package.
Redesign Fees Due to Structural Changes: This credit is based strictly on the initial room footprint provided. If any changes to the room size, structural shape, or layout walls occur between the delivery of our final design drawings and the actual start of construction, a flat $1,250.00 Room Change Redesign Fee will be automatically assessed to modify the plans before the final equipment credit can be applied and installation can proceed.